FAQ's

    • What is the cost of shipping?

    • Will you ship Internationally?

    • Do you charge sales tax?

    • What is your return policy?

    • How long will it take to get my order?

    • Can costumes be personalized?


    What is the cost of shipping? top

    All items ship FREE in the Continental United States (lower 48 States). Orders to Alaska, Hawaii, Canada will incur a shipping fee. Please see product page for shipping charges.
     
     
     
     

    Will you ship Internationally? top

    Orders will ship to Canada via USPS Priority Mail. Please allow 6-10 busines days to receive the order. *This does not include orders that have the Astrnonaut Helmet. For orders to Canada with the Astronaut Helmet please see the terms below. 

    Our manfuacturer will not ship Internationally (outside of Canada). We will ship overseas if the following conditions are met.

    Your address qualifies for the Paypal Seller Guarantee. 

    We will only ship to the address provided in paypal.

    Orders overseas will require a 2 step shipping. I will get the product shipped from the warehouse to my store and then ship it onto you. Overseas orders may take 6-8 weeks to arrive.

    Orders that include the Astronaut Helmet, shipping will be very expensive as the helmet requres a large box. 

    Please note: All sales are final on orders that ship outside of the United States. 

    Do you charge sales tax? top

    We only charge sales tax on orders that are shipped to an address in the state of Idaho. Idaho sales tax is 6%.

    What is your return policy? top

     
    For any return, you must email and request a Return Authorization number before returning. Please email sales@kidsdreamspot.com with any concerns you may have with a product.

    How long will it take to get my order? top

    Standard Ground Shipping

    Please allow 2-3 business days for order processing.  Once the order leaves the warehouse items will be delivered in 1-5 business days for orders in the US. Orders will ship UPS, Fed Ex or USPS Priority Mail. See the UPS Ground map for an idea of how long shipping will take to you. http://www.kidsdreamspot.com/pages/UPSGroundShipTimeMap.htm 

    Orders placed to Canada will ship USPS Priority Mail. Please allow 6-10 business days plus order processing time. 

    Expedited Shipping

    We offer Expedited Shipping. You can choose 1 day, 2 day or 3 day shipping. Please note: The 2-3 business day order processing time applies to expedited shipping as well. Your order will leave the warehouse in 2-3 business days and then be shipping according to the expedited shipping you pay for. 

    Personalized orders

    Personlaized orders will take 10-14 days order processing PLUS the regular ship time. If you pay for expedited shipping and personalization, your order will take 10-14 days for embroidery and then will be expedited shipped. 

    Can costumes be personalized? top

    Yes! Many of our costumes can be personalized. Please see individual product page for details.

    PERSONALIZED Costume Terms:

    Please read the terms below carefully. Once submitted, a personalized order cannot be altered or canceled. No exchanges, refunds, returns on personalized gear.  If you have any questions, please email sales@kidsdreamspot.com or call Stacy at 208-539-4119
     
    Lead Times:  Orders submitted for personalization will ship in 10-14 business days from receipt.   If an order consists of multiple items, the order will be held to ship complete with the personalized items when they are ready (within the 10-14 days).

    Cost: Can vary according to costume. Please see product page for details.

    Specifications:  When you check out there will be a "PERSONALIZE order here" box in the shopping cart.  Please spell exactly how the item is to be personalized (using upper and lower case letters as desired) (using a 14 character limit including spaces and all punctuation).  Please understand that after the order is received, it cannot be altered or cancelled.  

    Notes:    

    14 character limit including spaces and punctuation

    Spelling is case sensitive (lower case and upper case letters available)

    Cannot be altered or cancelled once the order is received

    Personalized orders cannot be expedited

    You may expedite the shipping, but it does not change the lead time for personalization

    Size 6/12 month rompers cannot be personalized

    No returns or exchanges on personalized gear.

     
    Please review your order carefully before submission.